Mitel Business-Class Phone and
Communication Products provide business-wide telephony solutions
to help businesses manage their day-to-day operations. Complete
real-time and historical reporting enables you to improve business
processes and performance, and identify opportunities for cost
savings. Quality Communications offers you complete end-to-end
support of your Mitel
Business Phones and
Mitel Communications Products.
SX-200 IP
Communications Platform
3300 IP
Communications Platform
5540 IP Console
5550 IP Console
Mitel SX-200 IP
Communications Platform
The Mitel SX-200
IP Communications Platform (ICP) provides the ideal platform for
the hospitality market to deliver outstanding telephony services
to their guests, business clients and employees. Designed with the
hospitality market in mind, the SX-200 ICP marries the latest in
Voice over IP communications with traditional telephony services
to deliver a communications solution tailored to meet the needs of
small and medium sized hotels, residential homes and the broader
hospitality market. The SX-200 ICP provides an extensive key or
PBX system feature set and many applications:
• Available on
the SX-200 CX, CXi, AX and MX Controllers
• Support for industry-standard networking protocols such as
Q.SIG
• Teleworking available through the Mitel Border Gateway (MBG)
• 500+ telephony features
• Embedded standard unified messaging, personal contacts and
message notification
• Auto-attendant, ACD and WiFi
• Support for a range of Mitel IP Phones and modules
• Web-based interface that allows for easy system programming
• Hot swap, allowing users to change any extension to their own
• 802.3af compliance for Power over Ethernet (POE)
• Embedded layer 2 16-port POE 802.3af switch (SX-200 CXi
Controller only)
• The 24 port ONSp card increases the density of analog
extensions a single SX-200 Controller can support by up to 50% -
ideal for hospitality properties!
• New! The Mitel 5540 IP Console is currently available for the
SX-200 ICP. This console is a direct replacement for the
previous DNIC-based attendant console, and eliminates the
requirement for a DNIC port while providing not just existing
attendant console functions, but enhanced functions as well.
Download SX-200
Brochure PDF
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3300 IP
Communications Platform
The Mitel® 3300 IP Communications Platform (ICP)
provides enterprises with a highly scalable, feature-rich
communications system designed to support businesses from
10-65,000 users. The 3300 ICP provides enterprise IP-PBX
capability plus a range of embedded applications including
standard unified messaging, auto-attendant, ACD and wireless.
Operating across virtually any LAN/WAN infrastructure, the 3300
ICP provides seamless IP networking allowing for full feature
transparency within distributed environments by supporting
networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP
provides organizations with the opportunity to IP enable their
legacy PBX's, protecting existing investments while delivering all
the advantages of a converged infrastructure.
Mitel Communications Director software supports
over 500 telephony features – features that are delivered to the
many user communities through easy-to-use interfaces, such as our
web-based system management.
At the user level the 3300 ICP supports the
industry's largest range of desktop devices including entry-level
IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP
DECT) and full-duplex IP audio conference units. Mitel's track
record of innovation at the desktop is continued through the
Navigator - integrating two of the most used business tools, the
PC and the phone, to deliver real benefits to the user, The 3300
ICP also supports a powerful suite of applications including
multimedia collaboration, customer relationship management and
unified messaging. Industry standard Application Programming
Interfaces (APIs) are supported for extensive third-party
applications through Mitel Solutions Network (MiSN).
Download 3300 Brochure
PDF
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5540 IP
Console
Affordability, Simplicity, and a
Broad Range of Features
The Mitel® 5540 IP Console is the ideal attendant solution for
small and medium businesses using the Mitel Communications
Director (MCD) solution or the Mitel SX-200 IP Communications
Platform (ICP). This economical answering point supports the same
tried and tested functionality of its predecessor – the Mitel
SuperConsole® 1000 Attendant Console – with the additional
benefits of an IP platform base. It can be used as an attendant
console, a sub-attendant position for departments or workgroups,
or as a back-up answering position. Affordability, simplicity, and
a broad range of standard and specialty functions make the 5540 IP
Console the practical choice for small and medium business
customers.
Ideal Hospitality Solution
Hospitality customers will find that the 5540 IP Console is the
perfect attendant solution for their unique hotel / motel
requirements. Using the highly integrated hotel / motel feature
package on both the SX-200 ICP and the MCD platform, hotel
operators can accurately enter room data, easily update guest
status, and gain greater flexibility and control of incoming,
outgoing, and room-to-room calls. Hospitality-specific features
allow attendants to program automatic or personal wake-up calls,
request reports of all current wake-up calls, receive room status
updates, activate direct inward dialing so that outside callers
can reach guests without front desk assistance, and much more. The
5540 IP Console combines ease of use with extended specialty
functions to create an economical attendant solution that will
suit the needs of any hospitality enterprise.
Download 5540
Brochure PDF
5550 IP
Console
Providing Enterprise Console
Attendant Advanced Presence Information
The Mitel® 5550 IP Console is a PC-based attendant console and
administration application for the Mitel Communications Director (MCD).
It combines an intuitive PC interface and a specialized telephony
keypad for easy dialing and quick access to call processing and
telephony features. With teleworker support, the corporate
answering point is flexible and mobile. Attendants can now work
from anywhere, at anytime.
Ideal for Busy Enterprise and
Departmental Attendants
The 5550 IP Console’s Busy
Lamp Field (BLF)-based Transfer Assistant functionality provides
an automatic search for every call, providing attendants with a
Most Recent / Most Frequent panel. Over 90% of incoming calls can
be transferred with a single click, reducing searches, improving
accuracy, and making attendants highly efficient. The 5550 IP
Console’s sophisticated call handling features make it ideal for
high volume call environments where attendants need to manage
calls rather than simply answer phones.
Presence and Instant Messaging
Support
Presence is a standard
requirement for enterprises attendants. An employee needs to have
a seamless way of informing the attendant when they will not be at
their desk. Presence and Instant Messaging (IM) support allows the
console operator to see if someone is away from their desk, busy,
or does not want to be disturbed. IM support allows operators to
quickly send messages to a user to let them know they have a call,
or to ask a quick question on behalf of the caller.
Download 5550 Brochure PDF
